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SHIPPING & DELIVERY

All orders are shipped via Standard Australia Post eParcels at a flat rate of $10 per order. Orders totaling over $100 will receive complimentary shipping.

Orders will be dispatched within 3 business days however, if there will be a delay to your order, we'll reach out directly to you.

Once dispatched, delivery timeframes are currently 3-7 business days.

If you know us personally and would prefer to pick your order up directly, please reach out so we can arrange a no shipping charge order for you.

Unfortunately, we can only accommodate for orders being delivered within Australia and do not offer international shipping.

PRE-ORDERING

If the merch you're after is out of stock, don't fret!

 

We offer pre-ordering for all items once they are no longer on hand to sell.

Pre-ordering merch means that your order will be sent straight through to our supplier so they can work on creating your merch right away.

Pre-ordered merch may take up to 2 weeks for production and handling and once received by us, it will follow the same dispatch timeframes outlined above. As such, you can expect to receive your pre-ordered merch within 3 weeks of purchasing.

Should you have any questions or concerns, please feel free to email us at hello@altevents.au

RETURNS

Should you need to return anything from an order, for whatever reason, please reach out to us directly within 90 days of your purchase at hello@altevents.au so we may assist.

Please note, we are unable to assist with returns where the item has been worn further than just trying it on to check the size. This does not extend to faulty items. However, if the fault has come about due to wear, we will also be unable to assist.

If your return is approved, a refund will be issued for the value of the item (or items) once they have been received back. Due to bank processing times, please allow up to 10 days for the funds to reach your account.

The cost of returning is upon you and we will not be able to refund shipping charges.

LEGAL CRAP

By submitting your order on www.altevents.au, you acknowledge that you have read, understood, and agreed to all of the terms outlined within this page.

All prices listed on our website are in Australian Dollars (AUD) and these may change, without notice, at our discretion.

alt. is not responsible for any harm and/or injury caused arising from improper use of products or allergic reactions. Every precaution should be taken by you to ensure the products you purchase and use are suitable and are used in the manner that they are intended.

Should you have any questions regarding these terms, please feel free to email us at hello@altevents.au so we may assist.

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